Frequently Asked Questions



What Payment Methods Are Accepted?

We accept debit cards and major credit cards: Visa, MasterCard, Discover, Maestro, JCB, and American Express,PayPal, Stripe

Order & Retunrs

How Can I Cancel Or Change My Order?

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below; Log in to your account. Go to your order history and select the order you wish to cancel. If the order has been placed less than 1 hour ago, there will be a 'CANCEL ORDER' button showing at the bottom of the order summary. Please select this button, you will then be asked to confirm your cancellation request. To continue cancelling your order select 'CANCEL ORDER' again. If you do not wish to cancel your order, select 'No, return to order'. Once an order is cancelled, we cannot undo this. You will need to replace the order yourself. Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders. If the 'CANCEL ORDER' button is not showing at the bottom of the order summary, the order is locked for processing and can no longer be cancelled. If you have already received your goods then you may return them in accordance with the Selling Regulations, and our Returns Policy.

How Do I Track My Order?

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner UPS containing your package’s tracking information. If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details. To track your package, simply enter your tracking number on Order tracking

I want to return my product for a refund - what can I do?

During the 30 days following the delivery of your order, you may request a refund on your purchased items. The items must be in like-new, perfect condition and all parts/cables and product manuals must be included in the original packaging. Please note that only products purchased at will be eligible for refunds and shipping charges on returned merchandise are at the customer’s expense. Items lost in transportation will not be compensated for. All exchanges are subject to availability. Once we have received the returned items, refunds will be made within two weeks to the original purchaser’s card of payment. Please note that additional duties and/or taxes will not be refunded, neither will shipping costs. For countries within the EU, VAT will be included in the refund. If you require further assistance with exchanging or returning products, please click here to submit a request or contact us via the live chat function in the bottom right corner.
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